--- title: "PerfectReputations Customer Support Helpdesk" canonical: https://perfectreputations.com/helpdesk/ type: page author: "3630" published: 2026-10-19 modified: 2026-10-19 summary: "" organization: "PerfectReputations AI Age Identity Consulting Services" organization_url: https://perfectreputations.com/ llms: https://perfectreputations.com/llms.txt --- # PerfectReputations Customer Support Helpdesk # PerfectReputations Customer Service Helpdesk ## Help Desk Introduction Need help with something on our website, one of our products, or your account? Our help desk is the fastest way to reach us. Tell us your name, your email address, and what you need, and we create a support ticket for it. Every ticket gets its own number, so your question never gets lost and our team always knows where it stands. Right after you send it, you get a private link by email. That link lets you follow your ticket, read our replies, and write back to us at any time, with no account or password needed. You can attach screenshots or documents to help us understand the problem. Our help articles may answer your question right away, so we show you any that match while you wait for our reply. Either way, a real person on our team reads every ticket and answers it. ## STEP 1: Find An Answer ### Look for available solutions in our knowledge base ## STEP 2: Submit A Support Ticket ### Submit a ticket to our customer service team ## Help Desk User Guide ### Opening a ticket Go to our help desk page and fill in the form. It takes about two minutes. 1. **Your name and email address.** We send your ticket link and our replies to this address, so check that it is correct. 2. **What this is about.** Choose the closest topic from the list. This helps us send your ticket to the right person. 3. **Subject.** Write a short summary, such as "License key will not activate" or "Page will not load on my phone." 4. **Message.** Tell us what happened, what you expected, and what you already tried. Include any error message word for word. The more detail you give, the faster we can help. 5. **Attachments (optional).** Add screenshots or documents if they help explain the problem. The form lists the file types and sizes it accepts. 6. **Security check.** Complete the short check above the button. It keeps automated spam out of our help desk. 7. **Submit Ticket.** Click the button once and wait a moment while your ticket is sent. ### After you submit Your screen changes to show your ticket number, such as #1042, and a button to view your ticket. Below that, you see any help articles that match your question. Read them while you wait, because one of them often solves the problem on the spot. Within a few minutes, you receive an email confirming that we received your ticket. It includes a copy of your message and your private ticket link. Every email about your ticket shows the ticket number in its subject line, such as [#1042], so you can find them easily. ### Your private ticket link Your ticket link works like a key. Anyone with the link can read your ticket, so keep it to yourself and do not post it or forward it to others. Save the email that contains it, or bookmark the page, so you can return to your ticket at any time. ### Reading and replying Open your ticket link to see the full conversation, with our replies marked "Support." To answer us or add information, write in the reply box at the bottom of the page and click Send Reply. You can attach more files there too. We email you each time we reply. To keep the whole conversation together, please answer using the link in our email rather than replying to the email itself. ### What the statuses mean Each ticket shows its status near the top of the page. The status tells you who has the next step, us or you. - **Open:** we received your ticket or your latest reply, and it is waiting for our team. - **Answered:** we replied, and the ticket is with you. Read our reply and let us know if you need more help. - **Waiting on Customer:** we need something from you, such as more details or a screenshot, before we can continue. - **Closed:** we believe the issue is resolved. ### Reopening a closed ticket If the problem comes back, or our answer did not fully solve it, open your ticket link and send a reply. Your reply reopens the ticket, and our team sees it right away. There is no need to start a new ticket for the same problem. ### If you have an account on our site When you are logged in, the help desk page fills in your name and email for you and shows a list of all your tickets. Click any ticket in the list to open it. ### Help articles Our help articles answer the questions we hear most often. Visit our help articles page any time to search them or browse by topic. ### If something goes wrong - **No email from us?** Check your spam or junk folder, and add our address to your contacts. If it is not there, make sure you typed your email address correctly on the form. - **The form will not send?** Check that every field marked with a star is filled in, that the security check is complete, and that your attachments are an accepted type and size. - **Lost your ticket link?** Search your email for your ticket number or for our help desk emails. If you still cannot find it, open a new ticket and mention your old ticket number, and we will connect the two. ### Thank you! ### PerfectReputations Customer Support Team